Join our Team: Director of Membership and Programs

Director of Membership and Programs

Position Summary

The Director of Membership and Programs serves as a key leader within the organization and works in close partnership with the Executive Director to deliver all programs, services, events, and operational activities of the association. This position is responsible for strengthening member engagement, supporting membership growth and retention, coordinating educational programming and events, maintaining operational excellence, and ensuring a high-quality experience for members, volunteers, and partners.

As one of only two staff members, the Director of Membership and Programs plays a highly visible and influential role in the success of the organization. The ideal candidate is a self-starter who enjoys balancing relationship-building with detailed execution and is energized by the opportunity to take ownership of projects, solve problems creatively, try new things, and contribute to the growth and future direction of the association.

About the Organization

The Missouri Society of the American College of Osteopathic Family Physicians is a not-for-profit professional membership association that represents Missouri’s osteopathic family physicians, residents, and medical students. Its mission is to advance osteopathic family medicine through education, leadership, and responsible advocacy. It is an accredited provider of continuing medical education and produces live, in-person, virtual, and on-demand education throughout the year. The association office is entirely virtual allowing for remote work.

Reporting Relationship

Reports directly to the Executive Director.

This position has no direct supervisory responsibilities.

Key Responsibilities

Membership Engagement and Management

• Maintain accurate membership records within the association management system.
• Coordinate membership renewals, recruitment efforts, and retention initiatives.
• Monitor membership trends and provide recommendations to strengthen member engagement.
• Develop and implement communications and outreach strategies to support member recruitment and retention.
• Serve as a primary point of contact for member questions, concerns, and support needs.
• Build relationships with physicians, residents, medical students, and volunteers throughout the state.
• Work toward increasing ownership of the organization's membership strategy and annual membership cycle.

Educational Programs and Event Management

• Coordinate planning and execution of the association's annual conference and other educational programs.
• Manage speaker recruitment, communications, agreements, honoraria, presentation materials, and continuing education documentation.
• Coordinate registration processes, logistics, timelines, and event communications.
• Support sponsor and exhibitor activities in collaboration with the Executive Director.
• Participate in onsite event management and execution.
• Assist with developing new member engagement opportunities, networking events, and educational initiatives.
• Progressively assume greater ownership of event planning and program management responsibilities over time.

Volunteer and Committee Support

• Serve as staff liaison to assigned committee(s).
• Coordinate committee meetings, agendas, attendance records, and follow-up activities.
• Support volunteer leaders in advancing committee goals and annual work plans.
• Help ensure committees remain active, productive, and aligned with organizational priorities.
• Maintain positive and responsive relationships with volunteer members and leadership.

Communications and Marketing

• Assist with development and distribution of member communications.
• Create and update website content, newsletters, email campaigns, and social media content.
• Support communication strategies that increase member engagement and participation.
• Coordinate promotional materials for events, educational programs, and membership campaigns.
• Maintain consistent organizational branding across platforms.

Operations and Administration

• Support organizational compliance activities and affiliation requirements with national partner organizations.
• Maintain organizational records and administrative systems.
• Coordinate software subscriptions, supplies, and operational resources.
• Assist with board and leadership meeting preparation and follow-up.
• Support operational projects and organizational initiatives as assigned.

Financial and Bookkeeping Support

• Process invoices, reimbursements, and routine financial transactions.
• Maintain accurate financial records and coding within QuickBooks.
• Support the executive director and assist with preparation of information needed for annual budgeting and financial planning.
• Coordinate with external accounting and financial service providers as needed.

Preferred Qualifications

Successful candidates may possess some combination of:

• Experience in association management, nonprofit management, professional societies, membership organizations, healthcare organizations, or event management.
• Experience coordinating educational programs, conferences, meetings, or volunteer-led initiatives.
• Experience providing exceptional customer service and support.
• Familiarity with membership databases or association management systems.
• Experience with bookkeeping or financial record management.
• Strong written communication and content development skills.

A bachelor's degree is welcomed but not required. Equivalent professional experience, demonstrated capability, and transferable skills will be strongly considered.

Knowledge, Skills, and Abilities

• Exceptional organizational and project management skills.
• Strong attention to detail and follow-through.
• Ability to prioritize multiple concurrent projects and deadlines.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to work independently in a highly autonomous remote environment.
• Sound judgment and ability to make routine operational decisions.
• Comfort working in a small, entrepreneurial organization with minimal bureaucracy.
• Ability to anticipate needs, identify solutions, and take initiative.
• Proficiency with Microsoft 365, Zoom, Canva, social media platforms, and QuickBooks.
• Experience with association management systems such as Novi AMS is preferred.

Work Environment

• Remote position.
• Candidates residing in Missouri or within reasonable driving distance are strongly preferred to be able to participate regularly in state events.
• Occasional in-state travel required for conferences, educational programs, medical school outreach, member events, and leadership meetings.
• Estimated travel commitment is less than 5%.
• Periodic evening committee meetings (typically one to two per month).
• Limited weekend responsibilities associated with major events and conferences.

Ideal Candidate Profile

The ideal candidate is someone who enjoys turning ideas into action. They are highly organized, detail-oriented, and dependable, with a natural inclination toward planning, project management, and execution. They thrive in an environment where they can take ownership, solve problems independently, and see the direct impact of their work.

This role offers a unique opportunity for a developing association professional seeking broad responsibility and leadership experience, as well as for an experienced professional who values autonomy, variety, and meaningful influence within a mission-driven organization.

To inquire about this position or apply please submit your resume and a cover letter to Ashley Bentley, MBA, CAE, Executive Director.